Supermarket Commodity Complaint Management Rules - Leather Goods

1 Leather footwear products can be divided into two categories according to the shoes fabric: leather shoes/leather shoes and non-leather fabric shoes.

2 The period of “three guarantees” for leather goods is: leather (ie leather, sheepskin, pigskin, etc.) leather shoes and leather shoes for 3 months; non-leather fabric shoes (ie PU, imitation leather, imitation leather, etc.) 1 Months are counted from the date of sales invoices.

3 "Three Guarantees" content

3.1 Baotui:

a) Where there is one of the quality problems such as broken bottom, broken heel, section, broken foot, etc. within one month;

b) The quality of the replacement, but for some reason can not be replaced.

3.2 Replacement:

a) Where in one week, the adhesive shoes produce glue (the length of 2 cm or the depth is more than 0.5 cm), the leather shoe face is severely stained, panned, and severely discolored. new shoes;

b) Any new shoes that have not been crossed are not double, the size of the shoes or one of the heads in the shoes;

c) In the case of repair quality problems, repairs that are ineffective at the same site twice within one month may be replaced at the original selling price of 0.5% per day, as appropriate, or with the consumer’s consent for one-time compensation and repair.

3.3 Repairs:

a) One of the following problems during the “Three Guarantees” period is responsible for repairs: broken bottom, broken heel, cross section, broken foot, broken bottom, broken nails, small heel fall off (except assembly type) , Beneath the joints at the bottom to open the glue off or eject 2 cm in length and 0.5 cm in depth or less;

b) Any person who has one of the quality issues listed in the "Repair" section (except for the small face fall off) within one month shall repair and, as appropriate, compensate for 10-15% of the original price of the shoes.

4 "Three Guarantees" Implementation

4.1 All express external products, processed products or sellers who are exposed to improper maintenance (such as wearing clothes on rainy days, washing with water, touching acid and alkali oils, touching hard objects, etc.) are not within the “three guarantees” scope.

4.2 The “Three Guarantees” certificate is the commodity certificate and invoice; the “Three Guarantees” period starts from the invoice date; the “Three Guarantees” implementation is based on the National Product Quality Law and related regulations, and the operator is responsible for the implementation of the consumer. “Three Guarantees”; it is the responsibility of the supplier and the operator shall reimburse the supplier.

4.3 Manufacturers shall print uniform shoes, wear and maintenance knowledge on the back of the box lid as a consumer guide.
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